Policy
Abuse reporting & data retention.
We take abuse seriously. This page outlines how to file a report and how we retain operational data.
Overview
We take abuse seriously. This page outlines how to file a report and how we retain operational data.
Email our abuse team at support@cloud.servervibes.com with source IPs, timestamps (UTC), log excerpts, and any relevant evidence.
Acknowledgement within 24 hours. Investigation status updates within 72 hours. Most reports are actioned within 5 business days.
Operational logs are retained up to 30 days. Billing records are retained as required by applicable tax and financial regulations.
Formal requests must be submitted in writing through lawful channels. We comply with valid legal process and notify customers where permitted.
Related policies: Acceptable Use Policy, Privacy Policy, Terms.