Overview
This Privacy Policy describes how ServerVibes Cloud collects, uses, and protects personal data. It applies to our website and the services you access through it.
Data we collect
- Account data: name, email, password hashes, billing address.
- Payment data: handled by certified payment partners; we do not store full card numbers.
- Operational data: server metadata, usage metrics, and access logs.
- Support data: tickets, messages, and attachments you send us.
How we use data
- Deliver, maintain, and improve the services.
- Communicate about your account, billing, and service status.
- Enforce our Terms and investigate abuse.
- Comply with legal obligations.
Data sharing
We do not sell personal data. We share limited data with sub-processors who help us operate the services (for example, payment processors and infrastructure partners), and with authorities when compelled by valid legal process.
International transfers
Our services are global. Where personal data is transferred across borders, we use appropriate safeguards consistent with applicable law.
Your rights
- Access and correct your account information.
- Request export of your personal data.
- Request deletion, subject to legal retention requirements.
- Object to certain processing activities where required by law.
Retention
Account and billing data are retained for the life of the account and as needed to meet legal or regulatory obligations. Operational logs are retained for a limited period, typically up to 30 days.
Security
We implement administrative, technical, and physical safeguards to protect personal data. No system is perfectly secure; we will notify affected users of material breaches in accordance with applicable law.
Contact
For privacy inquiries, email support@cloud.servervibes.com.